Service Center

The Service Center in the Hanovers city centre

Everything under one roof 

Discover the whole world of mobility in a new dimension at the üstra Service Center City on the Platz der Weltausstellung right in the middle of town. Here, over 1,500 square metres of space on three floors have everything you need for mobility - not only tickets and travelcards, but information and advice on all aspects of environmentally friendly travel. Selected partners in sport and events complement the üstra offers and make Service Center Hannover's best address for enjoyment and mobility.

At Service Center you can find, among other things:

• all local transport bus and rail tickets 
• timetables, connections, personalised itineraries and the timetables displayed at any stop
• individual travel information using all means of transport
• tickets for all sorts of events
• agency service for car-sharing membership and discounts on hire cars reception service for guests unfamiliar with Hannover
• more than 100 items of information material on sights and days out in the city and region
• mobility advice services for groups, conference participants, institutions etc.

We're ready and pleased to help!

üstra Service Center

Karmarschstraße 30/32
30159 Hannover


Mon. - Fri.9.30 am - 8 pm
Sat.9.30 am - 6 pm

Hotline Customer Care Center

Telefon: +49 511 16 68 0
Telefax: +49 511 16 68 20 10


Mon. - Fri.6 am - 11 pm
Sat.6 am - 8 pm
Sun.7 am - 8 pm

üstra Service point

On Sundays travel information and tickets are available from the üstra Service Point on Ernst-August-Platz in front of the main railway station; open every day of the year.


Mon. - Fri.6 am - 9 pm
Sat.9 am - 5.30 pm
Sun.10 am - 5.30 pm




(0511) 16 68 0

Mo.-Fr. 6am - 9pm

Sa. 8am - 6pm

So. 9am - 5pm