All ÜSTRA buses and trams are operating due to the regular schedule again, except the night traffic on weekends (from Friday to Saturday and Saturday to Monday). There will be no night traffic until Sunday, 18th of April.
Mask Requirements in Busses and Trams:
From April 27th 2020 a mask must be worn in all public transportations in Lower Saxony. From January 25th it is furthermore required to wear a medical mask such as (surgical masks, FFP2-masks or KN95/N95-masks). Therefore it is not sufficient to use a scarf or a cotton mask as a protection for mouth and nose. Children under the age of 15 are excluded. They do not have to wear medical masks. A scarf or a cotton mask would be sufficient. Children under six years of age do not have to wear a mask at all.
With regards to the current development of the coronavirus ÜSTRA is already taking preventative action to ensure the health of its passengers and employees. ÜSTRA is in regular contact with the medical crisis team of the Region Hannover to limit the spread of the coronavirus.
The ÜSTRA customer centre in Hanover City (Karmarschstraße 30/32) continues it’s regular service. Opening hours are from Monday to Friday, 9.30 am to 8 pm and Saturdays from 9.30 am till 6 pm. In order to avoid large number of visitors, ÜSTRA recommends to buy tickets using the GVH app or stationary vending machines.
All vehicles operated by ÜSTRA are already subjected to a thorough cleaning procedure on a daily basis. This includes sweeping the vehicles and an in-depth moist cleaning of all surfaces which passengers may come into contact with (e.g. straps, poles, etc.).
Besides this, the doors of all buses and trains open automatically.