Compliance at ÜSTRA
ÜSTRA, as a publicly funded mobility service, bears a special responsibility to behave in an exemplary manner in all business operations.
ÜSTRA, as a publicly funded mobility service, bears a special responsibility to behave in an exemplary manner in all business operations. Exemplary behaviour is understood as especially the compliance with laws, legal regulations, and internal rules, as well as the consideration of rights and expectations of others and fair negotiations and contract compliance.
Therefore, ÜSTRA has set up a Compliance Management Systems (CMS) tailored to the needs of a mobility service, which includes among other things:
If you should find out violations of this code of conduct and/or compliance rules, you are welcome to use our whistle-blower system to make us aware of them.
The whistle-blower system of ÜSTRA gives you the chance to inform us about violations of legal regulations and/or compliance rules and to thus contribute to their exposure. This happens through a publicly accessible system.
Please note that our whistle-blower system is not aimed at complaints about our service.If you should be dissatisfied with regard to our mobility services, please contact our customer service, which you can reach here.
Specific information is important and can help in eliminating violations of guidelines and laws and preventing the negative consequences of such a misconduct for customers, employees, business partners, and the company. ÜSTRA has set up a whistle-blower system for this purpose. The term ‘whistle-blower system’ is understood to mean the contact point for persons within and outside ÜSTRA, who would like to report violations in relation to the ÜSTRA Group.
In particular, ÜSTRA is aware of its corporate due diligence obligations and takes care of compliance with the legal regulations in its own business segment and in the selection of its subcontractors and partners. If risks related to human rights or environment as well as violations of human rights related or environment related obligations are found by internal and external interest groups an all potential parties concerned, these risks and violations can be reported using the available whistle-blower system.
All the reported information and well-founded suspicious facts are processed within the framework of a balanced and predictable process transparent for all the parties concerned. The confidentiality and anonymity of the whistle-blowers shall be maintained. We guarantee, to the extent possible and in our sphere of influence, that the whistle-blowers shall be protected from discrimination and penalty in connection with the complaints filed by them.
The aforementioned complaint channels should offer all the parties concerned as well as third parties an appropriate chance to point out violations of compliance or laws in general, but also risks or violations related to human rights and environment in particular, in the entire supply chain. The receipt of information shall be confirmed to the reporting party by text, maintaining confidentiality, with information about the further steps attached. Then, the information shall be analysed by the Compliance Body of ÜSTRA involvement the Human Rights Officer of ÜSTRA as appropriate and initial measures for further processing shall be taken. As a part of the processing the information, a transparent and continuous communication as well as protection of the person providing the information is extremely important for us. The appointed body is impartial, obliged to secrecy, acts independently, and is not bound to directives.
If the information should expose actual or impending violations of obligation, ÜSTRA shall develop a suggestion for remedial action with the involvement of the informing person and engineer the implementation and follow-up of these remedial measures. If the examination of this information should not account for such risks, a rejection of the complaint including a justification shall be given to the person providing the information. The effectiveness of the complaint procedure shall be reviewed and if necessary, modified as and when required and as a part of the annual risk analysis.
The information shall be handled strictly confidentially by all the contact persons. If you should still have reservations to give your name, our solicitors acting as ombudsman provide a secure reporting channel on the Internet to inform of possible violations of compliance. Information can be submitted there round the clock, exclusively anonymously and without be retraceable. You have the option to contact the solicitors sing the communication platform and exchange documents. In order to ensure that the launch of the whistle-blower system cannot already be traced, we recommend using the following link in a trusted environment, in a new browser window, and using the so-called ‘Private window’ (Firefox) or ‘Incognito window’ (Chrome): https://www.vertrauenssachen.de/%C3%BCstra?lang=en
Please note that our whistle-blower system is not aimed at complaints. If you should be dissatisfied with regard to our mobility services, please contact our customer service, which you can reach here.