Barrier-free üstra

Reduced mobility can mean many things: Whether blind or visually impaired, whether traveling with wheelchair, walking frame or pushchair – we make the use of buses and trams as easy as possible for you. Thus we support you in your mobility and pay particular attention to accessibility standards in our vehicles and at stops because we want you to reach your destination quickly and comfortably.

Mann in Rollstuhl, der auf einem Hochbahnsteig aus der Stadtbahn (TW 6000) aussteigt.

City railway

The üstra city railways are as well designed for persons with limited mobility and visually impaired persons as well.
Eine Frau schieb ihren Kinderwagen in den stehenden Bus.

City Bus

Most modern technology enables travelling by bus as well for passengers with impaired mobility.
Blindenstock, der auf den taktilen Läufen steht, im Vordergrund. Im Hintergrund Stadtbahn (TW 2000).

Railway stops

High-level platforms, tactile guidance system and Braille in the stations ensure that everybody can be mobile within the local traffic.
Drei Personen, die unter der Überdachung des Bushäuschens sitzen. Eine weitere Person kommt mit einem Regenschirm vorbei.

Bus stops

The üstra bus stops were made accessible and optimised.
Haltestelle mit Hochbahnsteig. Im Hintergrund steht eine Bahn (TW 2000). vor der Bahn stehen ein Mann im Rollstuhl und eine Frau mit Blindenstock.

Service offers

The üstra offers numerous services for people with reduced mobility. Here you will find out which ones.
Barrier-free journey planning

Our journey planner helps passengers with impaired mobility to plan their journey by bus and rail reliably: In addition to the starting point and destination you can define different accessibility criteria while looking for the best connection. The online inquiry takes into account the customer's personal requirements and offers an individual journey planning.

Do you have any questions about accessibility within the public transport system of üstra?

Phone: +49 511/ 166 824 72

How can we help you?

The üstra Customer Service

+49 511/ 166 80

Service times:
Mon. - Fri. 6:00 – 23:00
Sat. 6:00 – 20:00
Sun. 7:00 – 20:00

The üstra Customer Centre

Karmarschstraße 30/32
30159 Hanover

Opening hours:
Mon. - Fri. 9:30 – 20:00
Sat. 9:30 –18:00

Lost and found

Have you lost something on the bus or tram? Here you will find the way to the üstra lost property office.