Our ultimate goal is to transport you from morning to night safely, punctually and comfortably to your destination. Of course, this sometimes doesn't flow smoothly regarding 165 million üstra passengers the year. If there is a reason to complain, our staff in the üstra customer centre will help you.
In case you nevertheless are of the opinion that your complaint was not sufficiently treated by us, you can contact the public transport conciliation committee of Lower Saxony and Bremen (SNUB).
Here, neutral conciliators examine whether our officials in charge have made a mistake in your case and whether you have claims against our company. If the conciliator decides in your favour, we are complying with the "judgment". In this way, you can let your claims check for free, quickly and relatively easy.
Further details on this and on cases which can be considered in conciliatory proceedings can be found at www.nahverkehr-snub.de.