We're here to help
Do you have a question about one of our fare options? Would you like to suggest an improvement or thank one of our drivers? You can reach ÜSTRA at any time of day or night. Simply fill out the contact form below, and our team will get back to you as soon as possible.
Contact information & addresses
Our network partners not only reliably get their passengers to their destinations every day, but they are also always available to answer your questions, address your concerns, and hear your suggestions regarding public transport in the Hanover region. Simply get in touch — by phone, in person, or via the contact form above. We’ll assist you as quickly as possible. How to reach us:
- ÜSTRA Administration
Am Hohen Ufer 6, 30159 Hannover
Phone:+49 511 1668-0
Email:info@uestra.de
Website:www.uestra.de
ÜSTRA Servicecenter (Kröpcke)
Karmarschstraße 30/32, 30159 Hannover
Phone:+49 511 590-9000
Email:info@uestra.deOpening hours:
Monday to Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PMUnless otherwise stated, regular charges from landline and mobile network providers apply for phone calls.
Customer Service regiobus Hannover GmbH
Email: kundendialog@regiobus.de
Phone: +49 511 36888-715 (available from 7:30 AM to 3:00 PM)
Mailing address only: Georgstraße 54, 30159 HannoverAt the ÜSTRA Service Center, our colleagues are happy to assist you personally with questions about routes and fares. Of course, you can also conveniently purchase your tickets here:
ÜSTRA Service Center
Karmarschstraße 30/32, 30159 Hannover
Phone: +49 511 590-9000
Email: info@uestra.de- Opening hours:
Monday to Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
ÜSTRA Service Center
Karmarschstraße 30/32, 30159 Hanover
Phone: +49 511 590-9000
Email: info@uestra.deOpening hours:
Monday to Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PMÜSTRA/GVH Service Hotline:
Phone: +49 511 590-9000Monday to Friday: 6:30 AM – 9:30 PM
Saturday: 8:00 AM – 8:00 PM
Sundays and public holidays: 8:00 AM – 8:00 PMPress Contact:
Tolga Otkun
c/o regiobus Hannover GmbH
Georgstraße 54, 30159 Hanover
Phone: +49 511 36888-769
Email: presse@gvh.deHeiko Rehberg
c/o ÜSTRA Hannoversche Verkehrsbetriebe AG
Am Hohen Ufer 6, 30159 Hanover
Phone: +49 511 1668 3040
Email: presse@gvh.de- Corporate and Business Customers:
Violetta Schollmeyer and Sandra Beutler
Email: jobticket@uestra.de
- DB Regio AG, Region Nord
Rundestraße 11, 30161 Hannover
Email: kundendialog.niedersachsen-bremen@deutschebahn.com
Website: www.bahn.de/niedersachsen
- Travel information and regional topics for DB Regio:
Phone: +49 511 45901645 (local rate)
- DB Travel Center Hanover:
Opening hours:
Monday to Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 8:00 AM – 8:00 PM
- General DB contact:
Phone: 030 2970
- DB Subscription Service:
DB Local Transport, DTV and DB Long-Distance Transport
P.O. Box 80 02 50
21002 Hamburg
Email: abo@bahn.de
Phone: 030 72022736
Availability:
Monday to Friday: 8:00 AM – 6:00 PM
Unless otherwise stated, regular charges from landline and mobile network providers apply for phone calls.
- Contact options for Transdev:
Phone: +49 511 897 69 000
Email: info@sbahn-hannover.de
Website: www.sbahn-hannover.de/kontakt
Unless otherwise stated, regular charges from landline and mobile network providers apply for phone calls.
metronom Eisenbahngesellschaft mbH Customer Center:
St.-Viti-Straße 15, 29525 Uelzen
Phone: +49 581 97164-164
Fax: +49 581 97164-169
Email: kundenzentrum@der-metronom.de
Website: www.der-metronom.de
Opening hours:
Monday to Friday: 9:00 AM – 5:00 PMUnless otherwise stated, regular charges from landline and mobile network providers apply for phone calls.
erixx GmbH Customer Center
St.-Viti-Str. 15, 29525 Uelzen
Phone: +49 581 97164183
Email: kundenzentrum@erixx.de
Website: www.erixx.deOpening hours:
Monday to Friday: 9:00 AM – 5:00 PM
Unless otherwise stated, regular charges from landline and mobile network providers apply for phone calls.
- WestfalenBahn Customer Center
Herbert-Hinnendahl-Straße 23, 33602 Bielefeld (opposite Bielefeld Central Station)
Phone: +49 521 557777-55
Email: info@westfalenbahn.de
Website: www.westfalenbahn.de
Unless otherwise stated, regular charges from landline and mobile network providers apply for phone calls.
- start Niedersachsen Mitte
Am Bahnhof 16, 29614 Soltau
Phone: +49 5191 8030904
Email: kontakt@start-NI-mitte.de
Website: https://www.startgmbh.com/
Unless otherwise stated, standard rates from landline and mobile network providers apply to phone calls.
