Where can I buy tickets?
You can buy ÜSTRA tickets in many places: at shops, at ticket machines, online and via the ÜSTRA app. All information about where to buy the ticket of your choice and what you need for it can be found in the detailed descriptions of our tickets. Below you can find an overview of our distribution channels.
An overview of all options
Smart travel throughout the entire ÜSTRA network: with our app, you always have your personal ticket machine with you, as well as your individual travel information and the latest traffic news.
In addition to day tickets, single tickets and short-distance tickets, the app also offers personal monthly tickets (including regional fares), youth network tickets and 6-trip single tickets and 6-day tickets. This means that the entire range of ÜSTRA tickets can be purchased individually around the clock. A selection of tickets can also be purchased securely and easily via the app without registration. You can pay with Google Pay, Apple Pay or PayPal. In addition, registered customers can pay by credit card or SEPA direct debit.
Our online portal My subscription is your central hub for everything related to your subscription. Whether it’s the Deutschlandticket or a monthly pass — here you’ll find all the important information and services in one place.
Located in central Hanover, open late and offering a wide range of services: the ÜSTRA service centre is located in the heart of Hanover's city centre, right next to the World Exhibition Square. Our staff are available here to answer your questions and provide advice. Of course, you can also buy tickets there. Many other ÜSTRA services are also available.
The ÜSTRA service centre offers, among other things:
- Tickets for local buses and trains
- Subscription order forms
- All timetables
- Travel information
- Advice on discounts for car sharing and taxis
- Car sharing usage contracts at the stadtmobil Hannover GmbH counter
- Information material about the city and region
- Information about travelling by bus and train with disabilities
- Mobility advice for groups, conference participants and institutions
ÜSTRA service centre address and contact information:
- Karmarschstraße 30/32, 30159 Hannover
- Telephone: 0511 590-9000
- E-mail: info@uestra.de
Opening hours:
- Monday to Friday from 9 am to 7 pm.
- Saturday from 9 am to 5 pm.
Questions about your subscription? Contact us:
- By telephone on 0511 590-9000. Monday to Friday from 6:30 am to 9:30 pm, Saturday from 8:00 am to 8:00 pm and Sundays and public holidays from 8:00 am to 8:00 pm.
- At any time by e-mail via abo@uestra.de
If you have any questions about tickets or timetables, you don't necessarily have to go to the ÜSTRA service centre – ÜSTRA customer advisors come to passengers in the service mobile. Tickets and subscriptions can also be purchased. Payments can be made by debit card, cash or credit card.
The dates: When and where will the service mobile be near me?*
Tuesday: Hemmingen, Rathausplatz
Wednesday: Isernhagen/Altwambüchen, Town Hall
Thursday: Laatzen, Leine Center
Friday: Langenhagen, Shopping Centre
From 10 am to 4 pm each day
*Times and dates might change on public holidays, weekends and due to events
Our ÜSTRA service point is located directly in front of Hanover Central Station, at Ernst-August-Platz. Here you can purchase all types of tickets, from single tickets to monthly passes. Of course, you can also obtain information about timetables and fares.
Opening hours:
Mon - Fri: 7 am - 7 pm
Sat: 9 am - 5 pm
Sun: closed
We cooperate with around 70 service partners throughout the Hanover region, you can get detailed advice and comprehensive service on all tickets, timetables and other information. If you don't need advice, but just want to quickly buy a day ticket or a monthly pass, you can find one of our more than 80 ticket partners in the region. You can currently identify our ticket partners by the flag with the GVH or the new ÜSTRA logo. You can get a wide selection of ÜSTRA tickets at kiosks, stationery shops and other shops.
You are guaranteed to find one of our service and ticket partners near you: overview of all locations.
Throughout the Hanover region, various transport companies in the ÜSTRA transport association offer tickets for purchase from ticket machines.
Most ticket machines are operated by ÜSTRA. You will find at least one of them at every tram stop and in every underground station. At the machines you can purchase various tickets for your journey(ies) within the ÜSTRA fare zone. Single and day tickets are available here for immediate travel and are therefore already validated when they come out of the machine. If you buy a monthly ticket here, you can choose the day on which it should become valid. Six-trip tickets, six-day tickets, regional fare tickets and first-class tickets are not available from these machines.
All new ÜSTRA ticket machines accept cashless payment, but there is also at least one machine at each stop where you can buy your ticket with cash.
At stations in the ÜSTRA fare zone, you will also find ticket machines set up by the railway companies. Here you can also buy tickets for the Hanover region. The differences are as follows: tickets from these machines must be validated before you start your journey, and monthly tickets are also available here at regional fares.
If you are travelling on an ÜSTRA or regiobus bus, you can also buy your short-distance ticket, single ticket or day ticket directly from the driver at the front of the bus. These tickets are for immediate use and are therefore already validated. If you are travelling on a regiobus line, you can also purchase monthly tickets from the driver. These tickets are not available on ÜSTRA buses.
The buses are equipped with card readers that accept all standard credit cards, girocards (EC cards) or other cashless payment systems, so you can also pay for your ticket conveniently without cash. This means you can also hop on spontaneously – when time is short – and buy a ticket.
6-trip tickets, 6-day tickets, day tickets for groups of children, 1st class monthly tickets for the Deutschlandticket, D-Ticket plus or 1st class tickets, as well as regional fare tickets and season tickets, are not available on the bus.
